Frequently Asked Questions
Everything you need to know about your next knitting project.
What shipping methods do you offer for yarn and patterns?
We offer standard and expedited shipping via Royal Mail and international couriers. All orders are carefully packed to ensure your yarn arrives in pristine condition.
Can I return yarn if the color isn't what I expected?
Yes, we accept returns on unused yarn in its original skein or ball form within 30 days of purchase. Please note that digital patterns are non-refundable.
How do I ensure my yarn comes from the same dye lot?
Our warehouse team manually checks all multi-ball orders to ensure they come from the same dye lot. If we cannot fulfill your order from a single lot, we will contact you before shipping.
Do you provide tracking information for orders?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are your knitting needles and accessories sustainably sourced?
We prioritize eco-friendly suppliers. Our bamboo and wooden needles are sourced from sustainable forests, and we aim to minimize plastic packaging in every shipment.